Key Responsibilities:

• Own the post-sale customer relationship, acting as a trusted partner and advisor

• Guide new clients through onboarding, ensuring a seamless and successful implementation

• Develop and maintain long-term relationships with assigned accounts, promoting adoption and engagement

• Monitor client health and satisfaction through regular check-ins and data analysis

• Proactively identify and mitigate churn risks while increasing customer retention

• Collaborate with Sales, Product, Support, and Marketing teams to ensure customer needs are met

• Serve as the voice of the customer by delivering feedback and insights to internal teams

• Identify upsell/cross-sell opportunities and support expansion efforts

• Create and maintain account success plans and performance reports

• Stay up to date on industry trends, product updates, and competitive landscape
  
   

Qualifications:

• 3–5 years of experience in Customer Success, Account Management, or Client Services

• Proven track record of managing customer relationships and driving retention

• Excellent communication and interpersonal skills with a customer-first mindset

• Strong analytical and problem-solving skills

• Experience with CRM and customer success platforms (e.g. Salesforce, Gainsight, HubSpot)

• Ability to manage multiple accounts and priorities simultaneously

• Bachelor's degree in Business, Communications, or related field (or equivalent experience)

• Competitive compensation and performance-based bonuses

• Remote flexibility and work-life balance

• Access to a discount directory and exciting travel opportunities.

• Career growth and development opportunities

• A positive, collaborative team environment